Name: Kindleroot
Address: 214 Bradford Street, Birmingham, B12 0NS, United Kingdom, GB
Telephone: +44 121 236 9916

Conditions

Returns are accepted within 30 days of delivery provided the product is unopened, the tamper-evident seal is intact, and the item is in its original packaging with all accompanying materials. Opened or seal-broken bottles cannot be accepted for return for biosafety and hygiene reasons, except where the product is defective or incorrectly supplied.

For hygiene and biosecurity reasons, any supplement bottle or blister pack with a broken seal, missing seal, or signs of tampering cannot be returned or refunded, except where the product itself is confirmed defective or was shipped in error. This exclusion protects the safety and integrity of all tablets distributed by Kindleroot.

How to send an item back to us

Submit a return request to [email protected] with your order number and reason for return
Receive a Return Merchandise Authorization (RMA) number and the designated return address from our support team
Pack the item securely in its original protective packaging with the seal intact, including the RMA number on the parcel
Receive your refund within 3 to 10 business days after the returned item passes inspection, issued to the original payment method or by bank transfer for Cash on Delivery orders

Who pays return shipping

If the capsules were faulty, damaged, or not what you ordered, the cost is ours to carry, we'll send a prepaid label or have a courier collect it. If you just changed your mind, you cover the return postage and nothing more comes out of your refund.

Refund timing and method

Refunds go out within 3 business days of the item passing our check. Cash-on-delivery orders come back by bank transfer to an account you give us; bank-transfer orders return to that same account. Banks usually clear it within 1-5 business days.

What we do in each situation

Situation	What we do	Cost to you
Damaged in transit	Replacement or full refund	None
Wrong item delivered	Right item shipped, wrong one picked up	None
Parcel lost	We resend or refund in full once the courier confirms what happened	None
Faulty on arrival	Replacement or full refund	None
Changed your mind	Full refund of what you paid for the item	Return shipping only

Exchanges

Want a different size, flavor or product instead? Follow the return steps above and place a fresh order; we refund the returned bottle as soon as it's back with us. If the mix-up was ours, the replacement order ships at no charge.

Cancelling an order

You can cancel an order free of charge any time before it leaves our hands. Email [email protected] with your order number. Once it's shipped, the return process takes over.

Questions about this policy

Reach us at [email protected] or call +44 121 236 9916 during Mon-Fri 08:30-17:45, break 12:00-12:30. Every message gets a reply within one business day.

Merchant: Kindleroot Wellness Ltd.
Registered address: 214 Bradford Street, Birmingham, B12 0NS, United Kingdom
Email: [email protected]
Phone: +44 121 236 9916
Working hours: Mon-Fri 08:30-17:45, break 12:00-12:30
Registration: Company No. 09785264